How can we help?

Whether you need help getting started or have a billing question, our support team is ready to assist you.

Email Support

Send us an email and we'll get back to you within 24 hours. Ideal for account and billing inquiries.

Read the Docs

Check out our comprehensive guides, API documentation, and tutorials to get the most out of Momentify.

Frequently Asked Questions

How does Momentify find 'aha moments'?

We use advanced AI models to analyze the transcript, pacing, and context of your video/audio. Our systems look for high-engagement indicators, key takeaways, and emotional peaks to extract the most share-worthy clips.

What file formats do you support?

Currently, we support YouTube URLs directly. For file uploads, we accept standard audio formats (MP3, WAV, M4A) and video files (MP4, MOV) up to 50MB on standard plans.

Can I upgrade or downgrade my plan at any time?

Yes, you can manage your subscription directly from your dashboard billing page. Changes take effect on your next billing cycle, and upgrades are pro-rated instantly.

Do I retain ownership of the generated content?

Absolutely. You retain 100% ownership of any original content you upload and all the derived clips, transcripts, and insights generated using Momentify.